1. Agreement and eligibility
By creating an account or using Fluxer, you agree to these terms, our privacy policy and our community guidelines. If you don't agree, don't use Fluxer.
If any of these terms conflicts with mandatory local law, the law wins, and where the conflict concerns personal data, the privacy policy wins over these terms.
Some purchases and features have their own terms, such as the Operator Pass terms. You agree to those terms when you buy or use what they cover. They apply together with these terms, and where the two differ, they win for what they cover.
You must meet the minimum age in your country, which is generally 13 and higher in some places, as listed in our minimum age guide. If you meet that age but you cannot legally agree to these terms on your own, a parent or legal guardian must review these terms and agree to them on your behalf before you use Fluxer.
If you let a minor use your account, you confirm that you're their parent or legal guardian and that you're responsible for what they do on Fluxer.
We work out eligibility from what you tell us and from your approximate location, and the privacy policy says how regional restrictions work and how to ask for human review. You may not use Fluxer where doing so is unlawful or where sanctions or export controls prohibit it. You also may not use it after we have terminated your account for breach of these terms, unless we agree in writing that you can return.
These terms apply to ordinary consumer, personal and community use of the official Fluxer service run by Fluxer Platform AB, meaning its apps, APIs and websites. In these terms, the words "we", "us" and "our" mean Fluxer Platform AB.
Fluxer is open source, and an instance that someone else hosts runs under the terms of whoever runs it. A separate written agreement between you and us controls only where that agreement expressly says it replaces these terms.
2. Your account and acceptable use
You're responsible for keeping your credentials secure, giving accurate account information and promptly telling our support team about suspected unauthorized access. Where mandatory law says you aren't responsible for some activity, these terms don't make you responsible for it, and nothing here limits non-waivable consumer or payment rights about unauthorized charges or security incidents.
Your use of Fluxer must comply with these terms, the community guidelines and applicable law, including other people's privacy and intellectual property rights.
2.1 Availability and changes
Fluxer has no service-level agreement, and outages, interruptions and performance issues can happen. We may add, change or remove features as Fluxer develops. Access can differ by region, device, account type or applicable law, and we may limit it temporarily for maintenance, security, legal or technical reasons. When a change is significant, we give you notice of it wherever we reasonably can.
Valid reasons for changing Plutonium and other paid features include improving Fluxer, a change in the law or in what app stores and payment providers require, and a security, safety or abuse problem. They also include new technology or new ways of running Fluxer, more people using it, a change in what it costs us to provide a feature, and other important reasons that come from how we run and develop Fluxer.
If a change materially and adversely affects a paid feature you have bought, nothing in these terms limits your mandatory consumer rights, including any rights to conformity, repair, replacement, price reduction, cancellation or refund.
2.2 Unsupported high-risk use
Fluxer isn't designed or supported for safety-critical use, and you must not rely on it anywhere a delay, outage, security failure or error could reasonably cause death, injury, environmental harm or material disruption to an essential service.
You must not use Fluxer yourself, or let anyone else use it, as a primary, backup or failover system for military or defense operations, emergency or first-response dispatch, healthcare or life-sustaining decisions, utilities, energy, water, sanitation, transport, or other critical infrastructure or essential public services.
3. Your content
3.1 Ownership and the permission you give us
You own the content you create and share on Fluxer, and you're responsible for making sure you have the rights and permissions needed to share it.
Only as needed to do what you and other authorized users ask, you give us a limited, worldwide, non-exclusive, royalty-free license to host, reproduce, transmit, display and technically adapt content when you use a feature that handles it.
That includes delivering your messages, showing your profile and community content where you placed it, and compressing, transcoding or resizing media so it works across devices. Our hosting and infrastructure providers are contractually barred from using your content for their own purposes, and we sublicense these rights to them only so they can run those features. This license gives us no independent rights over it.
There are things we never do with your content.
- We never train, fine-tune or evaluate AI or machine learning models on it.
- We never use it for advertising or behavioral profiling.
- We never mine, analyze or aggregate your content for our own commercial benefit. The only exception is what running the official Fluxer service needs, such as making message search work, building link previews and stopping spam.
- We never sell or license it for anyone else's independent use.
- We never display it in a context other than the one you chose.
- We never feature it in marketing without your explicit, separate consent.
Beyond this license, we disclose your content only when valid legal process, a court order or applicable law compels us, or in the situations our privacy policy sets out. If we're compelled to disclose it, our privacy policy says when we tell you.
The license ends for a piece of content when you delete it, subject to the limited retention periods and legal obligations in section 7 of the privacy policy.
3.2 Content safety
We don't run any generative AI over your content. Our privacy policy explains the automated content safety checks that we do run on it.
3.3 Deletion and exports
Our privacy policy explains how you can delete and export your own content and how long it takes for deleted content to leave our systems.
3.4 Copyright
Send copyright complaints to our copyright contact, which is listed on our company information page. A complaint should do all of these things.
- Identify the protected work.
- Say where the material is on Fluxer.
- Explain why the use is unauthorized.
- Confirm that the information given is accurate.
- Show that you're the rights holder or authorized to act for them.
You can also send a complaint under a pseudonym, or through a representative who acts for you, such as a law firm or a rights-protection service.
We may remove or restrict allegedly infringing material, and when we do, we tell the affected user in a statement of reasons that identifies the content acted on, the ground for the action and the rights holder or category of right concerned. We don't give them the direct contact details of the person who complained unless the law requires it.
A counter-notice may be available where the law permits, and you can appeal the decision. Repeated infringement can lead to account termination.
4. Paid services
4.1 Payments and renewal
By providing a payment method, you authorize us and our payment provider, Stripe, to charge it for purchases, recurring fees and any applicable taxes, and you confirm to us that you're entitled to use it. You pay any taxes, fees and charges on purchases, except the ones we must collect and pay over to the authorities.
Plutonium adds features to your account. It needs an active account in good standing and internet access, and works wherever Fluxer is available, on web, desktop and mobile. We show features, compatibility, billing period and price before you buy.
Subscriptions renew automatically until you cancel in your account settings. Cancellation takes effect when the current paid period ends, and you keep access until then. Unused time isn't refunded unless these terms or the law say otherwise.
If you buy Plutonium in our iOS app through the App Store or in our Android app through Google Play, Apple or Google bills it and renews a subscription under its own terms. You manage or cancel that subscription in your Apple or Google account.
While your subscription keeps renewing without a break, you keep the price from when you started or last changed it, though a temporary discount still ends on its end date. If you change plans or resubscribe after it ends, the price offered then applies and is shown before you confirm. We may also lower prices or offer discounts.
4.2 Refunds
You can request a self-service refund for any Plutonium purchase you pay for through Stripe or Google Play, including subscriptions and gifts, from the Plutonium page in "User settings" within 3 days of the payment. These refunds are processed automatically, and one is available in each rolling 30-day period.
A refunded subscription ends immediately. If a gift is refunded, we may take it back from its recipient, and we may tell them about it. The self-service refund for a gift bought through Google Play works only until someone redeems it.
Apple handles refunds for purchases made through the App Store under its own terms, and you ask Apple for them. You can also ask Google for a refund of a purchase made through Google Play, and Google handles it under its own terms.
For billing errors, unauthorized charges or exceptional circumstances outside the self-service window, please contact our support team. None of this reduces any mandatory legal right you have to a refund, a remedy or withdrawal.
4.3 Withdrawal right in the EU, the EEA, the UK and Brazil
The rules below are for Plutonium you pay for on the web or in the desktop app, where we're the seller. Google Play and App Store rules are at the end of this section.
If you're a consumer in the EU, the EEA or the UK, you can withdraw from a new Plutonium subscription, a switch to another plan or a gift until its withdrawal period ends, or for longer where the law gives you more time, without giving a reason. An automatic renewal of the same plan doesn't start a new withdrawal period.
The withdrawal period ends at the end of the 14th day after the day of the payment. In the EU and the EEA, if that day is a Saturday, a Sunday, a Swedish public holiday, Midsummer Eve, Christmas Eve or New Year's Eve, it ends at the end of the next working day instead, and we set the end late enough for every time zone in the EU and the EEA. In the UK, it ends at midnight UK time at the end of that 14th day.
Before you pay, checkout asks you to confirm that you want Plutonium to start right away. If you then withdraw, you pay for the days you had Plutonium until you tell us, counted against the price of that billing period, and we refund the rest. A day that has started counts as a full day. You can no longer withdraw once the service has been fully provided. The dialog shows the amount before you confirm.
For a gift, the right of withdrawal is yours as the buyer. If the code hasn't been redeemed, we refund you in full. If it has, you pay for the days the recipient had Plutonium, and the recipient loses what the gift gave them.
If you're a consumer in the EU or the EEA and your subscription or gift was bought before this version of the terms took effect, the rule you bought it under still applies to it. Each automatic renewal of that subscription starts a new withdrawal period, and if you withdraw, you pay nothing for the time you or the recipient had Plutonium.
If you're a consumer in Brazil, you can withdraw from a Plutonium purchase, including a gift, until 23:59 Acre time (UTC-5) on the 7th day after the day you paid, under Article 49 of Brazil's Consumer Defense Code (Law No. 8.078/1990). If you withdraw, we refund you in full, and a Pix payment goes back to the account it came from.
In Brazil, the right of withdrawal for a subscription covers the first payment and the first payment after a plan switch, but not its automatic renewals. We email you a reminder before a yearly plan renews, and you can turn off renewal at any time.
If you buy Plutonium for your business, you have no right of withdrawal under this section, but the self-service refund in section 4.2 still applies. In Brazil, this applies only when you buy for your company and give its CNPJ at checkout, unless mandatory Brazilian law treats the company as a consumer for that purchase.
If you withdraw from a subscription, it ends right away, and we refund what you paid since its withdrawal period started, less any days you pay for.
If you paid on the web or in the desktop app, the Plutonium page in "User settings" shows "Withdraw from contract here" next to the purchase until its withdrawal period ends. Press it, enter your name and press "Confirm withdrawal".
You can also tell us in any other clear way by contacting our support team. We email you a confirmation that shows the date and time we received it. We refund you to the same payment method within 14 days of your withdrawal, or right away under the rule for Brazil above, and what the payment bought then ends.
You can copy this form, fill it in and send it to support@fluxer.com, or by post to the address in it. You don't have to use the form to withdraw.
To Fluxer Platform AB, c/o Embassy House, Östgötagatan 12, 116 25 Stockholm, Sweden, support@fluxer.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for Plutonium.
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Email address of the Fluxer account (optional, to help us find the purchase):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
If you buy through Google Play, you withdraw under Google's terms and through Google's refund process, and a Google Play purchase made before this version of the terms took effect keeps the rule it was bought under.
For a purchase made through the App Store, you withdraw through Apple's refund process, and Apple refunds you. If you send your withdrawal to us instead, we still accept it as your withdrawal and point you to Apple's refund process.
If you're a consumer living outside the EU, the EEA, the UK and Brazil, you have a right of withdrawal only where the law where you live gives it to you, and this section gives you none. This doesn't affect consumer rights that no contract can remove.
4.4 Failed payments and disputes
If a payment fails, we may retry it a reasonable number of times, charge a backup method you have added and suspend or downgrade paid features until payment succeeds. You remain responsible for unpaid amounts, and we don't pay fees that your bank charges you for failed payments or for disputes.
You can always dispute a charge through your bank or payment provider. While a dispute is reviewed, we may restrict related purchases and ask for information to investigate. Plutonium keeps working while the dispute is open.
A person on our team checks every dispute. A genuine dispute about an incorrect or unauthorized charge never leads to enforcement action. Apart from restricting related purchases while it is reviewed, a dispute can lead to enforcement action only when it is fraudulent or in bad faith and all of the following are true.
- You or someone you allowed made the payment.
- We charged the right amount, and only once.
- We provided the purchase as described, or a working Plutonium gift code.
- We hadn't refunded the payment.
- You disputed after that payment's withdrawal period in section 4.3 ended.
- Your bank or card company gives a ground for the dispute other than a payment made by someone you didn't allow, a wrong or repeated charge, a refund we owed you and didn't process, or a purchase not provided as described.
If our payment provider flags a payment as likely fraudulent, we refund that payment in full and end only what it paid for. Anything else you paid for keeps working. Until a person on our team has looked at it, the account can't make new purchases, and we tell you why and how you can appeal, as section 6.2 describes.
Operator Pass disputes and fraud warnings follow section 9 of its terms.
5. Privacy and third parties
Our privacy policy explains what personal data we process and why, who receives it, how long we keep it, and what rights you have and how to use them.
Our privacy policy explains how we protect your data, and our roadmap has our plans for end-to-end encryption, which nothing on Fluxer has yet.
Third-party services have their own terms and privacy policies, and we aren't responsible for their content, availability or practices. The privacy policy lists which third parties get data and explains how embedded content works.
6. Moderation, termination and your own account choices
6.1 Disabling or deleting your account
You can disable or delete your account in settings at any time. Disabling signs you out everywhere without deleting anything, and signing back in reactivates it.
Deletion starts a 14-day grace period, and signing back in during that period cancels the deletion. Our privacy policy explains what happens to your data after the grace period ends, including when we delete accounts that are inactive.
6.2 Enforcement by Fluxer
When we reasonably believe that these terms, the community guidelines or the law have been broken, we may remove or restrict content, features, communities or accounts. When it's necessary for security, service integrity or legal compliance, or to protect payments within the limits of section 4.4, we may also do so.
Our measures are proportionate, and we normally give advance warning before suspending or terminating an account, unless the breach is severe, poses an immediate risk or involves illegal activity, or the law prohibits giving notice.
If we apply a measure to your content, community or account, you receive a clear and specific statement of reasons. It says what we did, the rule or legal ground, the facts relied on, whether automated means were used, and how to challenge it, including the out-of-court route for users in the EU. We hold back detail only where giving it would put someone at risk, compromise an investigation or breach a legal duty.
You can appeal free of charge through the appeals contact, from the email address on the affected Fluxer account where possible, within 60 days of receiving the enforcement notice. Explain why you think the decision is wrong, incomplete or disproportionate, and include any relevant context or evidence you have.
You can appeal each decision once, and temporary measures normally stay in place during review. Sending the same appeal again doesn't speed it up.
Qualified people review every appeal, and we decide it without undue delay. If a review shows a measure shouldn't have been applied, for example because the content isn't illegal and doesn't violate these terms or the community guidelines, we reverse it without undue delay and put right any paid benefit that was affected.
If material new information comes to light, or the community guidelines change in a way that is relevant to a concluded decision, we may reopen that decision.
The Operator Pass terms cover removing something that comes with a pass.
If you're in the EU and are still unhappy, you can refer an eligible moderation dispute to an out-of-court dispute settlement body certified under DSA Article 21, after or instead of our internal appeal. The DSA doesn't require this of a company our size, and we offer it as our own commitment. The European Commission publishes the list of certified bodies, and we engage in good faith with any certified body you choose.
7. Disclaimers and liability
We look after Fluxer with care, but we provide it "as is" and "as available". To the extent the law permits, we don't promise uninterrupted availability, perfect security, error-free operation, permanent storage, or delivery of every message.
This doesn't limit our responsibility for problems that are our fault, and it doesn't excuse our negligence, our willful misconduct or our failure to meet the obligations that we have taken on in these terms and in our privacy policy.
To the maximum extent the law permits, we aren't liable for indirect, incidental, consequential, special or punitive loss, or for lost profits, revenue, goodwill or data. Where liability can lawfully be limited, our total aggregate liability for all claims connected with Fluxer or these terms is limited to the greater of EUR 100 or the amount you paid us in the 12 months before the event giving rise to the claim.
No limitation applies where the law prohibits it, including liability that can't be excluded for gross negligence, willful misconduct, or death or personal injury caused by negligence. If you're a consumer, the mandatory protections given by the law of the country where you live take priority over anything in this section.
If your use of Fluxer or your content causes a third party to bring a claim against us, you agree to cooperate with us. Where the law permits it, you also agree to bear the reasonable costs and damages that are directly caused by your actions. This doesn't apply to loss caused by our own breach, negligence or misconduct, and it applies to consumers only to the extent that mandatory law allows it.
8. Disputes and governing law
If something goes wrong, contact us first through our support route, and we will work with you in good faith to resolve it informally within 30 days.
Swedish law governs these terms. If you are a consumer, that choice does not deprive you of the protection of the mandatory consumer law of the country where you live. Subject to consumer rights and other mandatory jurisdiction rules, the courts of Stockholm, Sweden, have exclusive jurisdiction over disputes.
Either of us may instead bring an individual claim in a competent small-claims court, and consumers keep any right they have to sue in their home courts.
These terms require no arbitration and waive no right to take part in a class action, collective action, representative proceeding or other collective remedy available under applicable law. Users in the EU can also use the out-of-court route in section 6.2.
If you're a consumer and live outside the EU and the EEA when you buy something from us, the law of the country where you live governs each of the following questions about that purchase, and Swedish law governs everything else.
- Whether and how you can withdraw from it, cancel it or get a refund.
- What we must tell you before you buy and confirm to you after you buy.
- What you can claim if the purchase is faulty or not as described.
- Whether a term of these terms is unfair to you as a consumer.
These purchase rules apply to purchases made from the date this version of the terms takes effect. Purchases made before then keep the terms that applied when they were made, and so do renewals of a subscription started before then.
If you're a consumer in the EU or the EEA and we can't settle a complaint about a purchase with you, you can take it to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, arn.se. ARN takes a case only after you have raised it with us.
9. Changes, communications and sanctions
9.1 Changes to these terms
We may update these terms when the service, the law or our business changes. Every update is published with its effective date and recorded in our changelog.
A change is material if it is adverse to you, meaning it removes or reduces a right or benefit you have, imposes a new obligation or restriction on you, increases what you pay for something you already have, or otherwise leaves you worse off than before. If it is genuinely unclear whether a change is adverse, we treat it as material.
Material changes take effect no earlier than 30 days after we notify you by email, in the app or both, together with an explanation of what changed. That gives you time to review the changes, export your data and delete your account before they apply. A material change may take effect sooner only where the law requires it, and in that case we notify you as soon as we reasonably can and explain why.
Changes that are neutral or in your favor take effect when published and are recorded in the changelog. The community guidelines and the privacy policy each have their own change rules, which are equivalent to these. Continuing to use Fluxer after a change has taken effect means that you accept the updated terms.
9.2 Account communications
By keeping an account, you agree to receive the communications needed to operate it, including security alerts, payment receipts, enforcement decisions and material policy notices. Marketing and promotional messages are separate and optional, and unsubscribing from them never affects required service communications.
Your account email address is our main way to verify your identity, so write from it if you can. We may require extra verification before we discuss or change an account, and if you can't use that address, we'll look for another reasonable way to confirm who you are, though recovery isn't always possible. Our company information page lists what we never ask for by email and the domains our email comes from.
9.3 Export controls and sanctions
You must comply with applicable export control and sanctions law, and you must not use, provide, export or re-export Fluxer in violation of that law. Where reasonably necessary for compliance, we may restrict or terminate access.
10. EU Digital Services Act and UK Online Safety Act
Fluxer Platform AB is established in Sweden and provides an intermediary service subject to the EU Digital Services Act (Regulation (EU) 2022/2065) where it applies. Our DSA points of contact, and why we aren't required to appoint a separate legal representative under Article 13, are on our company information page.
You can appeal moderation decisions and, in the EU, use out-of-court dispute settlement. Section 8 of our community guidelines explains how trusted flaggers that are designated under DSA Article 22 can report content.
We meet the obligations that apply to us concerning orders from authorities, including the obligations under the Terrorist Content Online Regulation.
We plan to publish voluntary yearly transparency reports on our website as Fluxer grows. DSA Article 15 doesn't currently require such reports from a microenterprise like us. Each report would be about the calendar year before it and show our moderation activity, the types of action we took, the automated tools we use, complaints and their outcomes, and orders from authorities and how we responded.
Our safety measures, moderation practices and transparency work are designed to meet our obligations under the UK Online Safety Act 2023 as a user-to-user service, including the illegal content duties in Ofcom's codes of practice.
11. General terms
If any provision is invalid or unenforceable, it is adjusted only as far as needed to make it enforceable, or removed if that isn't possible, and the rest stays in force.
These terms, the privacy policy and the community guidelines are the entire agreement for ordinary use of Fluxer and supersede earlier agreements on this subject.
If a term goes unenforced, it isn't waived, and a waiver counts only if it is in writing and signed by an authorized representative. You may not transfer your rights or obligations under these terms without our prior written consent, and any attempt to do so is void. Provided the recipient agrees to be bound by these terms, we may transfer ours as part of a merger, acquisition or sale of substantially all our assets.
Neither of us is responsible for failure caused by events beyond reasonable control, such as natural disasters, pandemics, war, government action, power or telecommunications failures or internet disruption, and each of us must make reasonable efforts to limit the effects and start performing again. This doesn't excuse payment obligations or anything the law doesn't allow to be excused.
These terms are written in English. Where a translation is provided for convenience, the English version controls to the extent that the law permits.
12. Contact
These terms are entered into with Fluxer Platform AB, organization number 559537-3993, whose registered office (säte) is in Haninge, Sweden. Our postal address is c/o Embassy House, Östgötagatan 12, 116 25 Stockholm, Sweden.
You can find every contact route, including the routes for support, privacy, copyright, appeals and legal questions, on our company information page.